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Microsoft: customer engagement

15 February 2021 | Research

Yushan Chen

Company profile | PPTX and PDF (2 slides) | Customer Engagement| Telecoms Software Market Shares


Microsoft is well-established across many industry verticals, and has gained success with its Dynamics CRM solutions. These solutions have a large base of communications service provider (CSP) customers, although many of them have CRM systems from other vendors as well.

This company profile provides:

  • a company summary
  • a strategy overview
  • an assessment of the strengths and weaknesses of Microsoft's customer engagement software.


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