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Salesforce: customer engagement

04 December 2020 | Research

Yushan Chen

Company profile | PPTX and PDF (2 slides) | Customer Engagement| Telecoms Software Market Shares


This profile assesses Salesforce’s BSS products and services in the customer engagement sector. Salesforce offers cloud-based CRM solutions and enterprise applications focused on customer service, marketing automation, analytics and application development.

This company profile provides:

  • a company summary
  • an overview of the company’s strategy
  • an analysis strengths and weaknesses.


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