Consumer services in the telecoms, media and technology (TMT) sector are characterised by dynamic change, rapid innovation and strong competition. Our consumer services programmes offer robust consumer data (including forecasts and primary research), case study reports identifying best practice, and active advice on a range of strategic issues. We look at how to maximise opportunities in core consumer services (such as mobile data and video content), as well as on how to formulate strategies for growth in new adjacent services with mass-market appeal, such as cloud gaming and smart home.
Practice head Stephen SaleStephen Sale Research Director | Consumer Services
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Connected Consumer Survey
Analysys Mason's Connected Consumer Survey tracks and measures consumers' changing telecoms and media habits, device ownership, connectivity options and future plans
Fixed–mobile convergence quarterly metrics 2Q 2020
Consumer 5G use cases: operator strategies for virtual reality video
The latest iPhone’s functionality lends itself well to several emerging 5G use cases